best practices

How to Maintain Your K-12 Help Desk Knowledge Base

Maintain your K-12 help desk knowledge base by making content evaluation and creation a regular task for your team.

 

Knowledge Base WebsiteGetting your help desk knowledge base up and running is a great accomplishment – give your team a round of high fives! You’ve created a powerful resource to deliver immediate answers to your students, teachers, and staff through their preferred channel – your web-based help desk user portal. According to Forrester, 72% of customers prefer to find answers via a website rather than phone or email.
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3 Best Practices to Manage School Help Desk Tickets

School technology staff should follow these best practices when working in your help desk ticketing system.

By Gena Blankenship

Help desk ticketing systems are a great tool to streamline the daily management of school help desk tickets from teachers, students, and school administrators. They also hold a goldmine of data that you can use to drive decisions to provide the best technology possible for staff and students.
To make use of this data, you need to establish clear, standardized procedures that your technology staff can execute. Creating consistencies in processes and ticket data will allow you to identify SLA compliance, product issues, technician efficiency, and much more. Continue reading “3 Best Practices to Manage School Help Desk Tickets”

The 3 Types of Inventory Audits That Will Boost Your Data Accuracy

Performing these 3 types of inventory audits throughout the year will improve your data accuracy and usability.

The 3 Types of Inventory Audits that will Boost your Data Accuracy

By Gena Blankenship

School districts need to know where their assets are at all times, and a reliable inventory tracking system is the first step to having great data at your fingertips. The next step…audits! One of the best ways to boost the accuracy of your inventory data is to complete these three types of inventory audits throughout the year.

1. Real-Time Audits

  • Completed on a regular schedule
  • Completed at random locations
  • Take less than 20 minutes to complete

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The Best Time of Year to Conduct an Inventory Audit (Hint: It’s not May!)

Think you know the best time to audit inventory? Consider these 5 reasons to change your audit schedule.

Best time to audit inventory like desks and chairs at a school

By Gena Blankenship

Many districts complete inventory audits at the end of the academic school year when staff, teachers, and students are already stressed to the max. Often, crazy schedules and competing priorities cause the audit to go undone, forcing you to use inaccurate and outdated inventory information to plan for the coming year. Is that really the best time to audit inventory?

In my experience, completing your inventory audit in the time between Thanksgiving and Christmas is much easier for all involved. Here are 5 reasons you should consider conducting your audits in late fall, instead of the end of the academic year. Continue reading “The Best Time of Year to Conduct an Inventory Audit (Hint: It’s not May!)”

The 4 Biggest Inventory Mistakes You Don’t Realize You’re Making (And How To Fix Them)

You may be making major school inventory mistakes without even realizing it.

School inventory mistakes are often honest mistakes.

By Gena Blankenship

K-12 school districts have limited resources, leaving little funding and time for the countless administrative processes that seem to grow with every new state or federal legislative session. Taking inventory shortcuts is tempting, but can cost you time and money in the long run. These are the four most common school inventory mistakes I see districts make without even realizing it – and how to fix them. Continue reading “The 4 Biggest Inventory Mistakes You Don’t Realize You’re Making (And How To Fix Them)”

3 Secrets to Success from an Inventory Champion

By Greg Wright

When your district invests in an inventory system, the success of your technology adoption depends mainly on its users. Staff must use the system regularly for the system’s data to be accurate and provide value. We recommend that school districts have an inventory “champion” who continually encourages and educates staff to use the system effectively.

Greg Wright, Instructional Materials Coordinator at Leander ISD, has spent 12 years coordinating textbooks and instructional materials for 38,000 students at 42 campuses. During that time, he has championed the use of TIPWeb-IM to more effectively and efficiently manage the use and purchase of instructional materials.

We’ve invited Greg to write a guest blog post to share how a “champion” can motivate staff to effectively use an inventory system:

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Simplify Your Tech Refresh Plan Using Your Asset Management System

An asset management system is a powerful tool with the exact data you need to plan your tech refresh.

By Morgane Le Marchand

Using TIPWeb-IT to plan for tech refresh cycles

The use of technology in K-12 education brings unique challenges to school districts who must protect their investments and ensure that technology remains operational. Due to the significant investment in technology and the long-term budgeting cycle, it’s crucial that school districts plan for future tech refresh cycles; your asset management system is a powerful tool to help you do so.

We’ve asked Jason Genovese, Director of IT Operations, Assets and Budget at Garland ISD, to share three key tactics he uses to plan for tech refreshes using the TIPWeb-IT asset management system. With 57,000 students across 72 campuses in the Dallas/Fort Worth Area, Garland ISD is the 70th largest district in the US. Jason tracks over 140,000 assets and is constantly planning and budgeting for their life cycle and replacement.

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3 Strategies to Make Inventory Management a Daily Habit for Your Staff

By Morgane Le Marchand

Daily Habit Calendar

Nick DePauw, Director of Information Technology at Patterson School District in northern California, knows the challenges of keeping inventory data clean. With 8 campuses, 3 district sites, and over 6,200 students, DePauw oversees over 14,000 assets in the district. In this guest blog post, he shares his tips for motivating district and campus staff to execute daily inventory management strategies in pursuit of clean data.

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Standardize Inventory for Implementation Success

Standardize Inventory for Implementation SuccessStandardize inventory data and increase the chance your software implementation will succeed.

By Morgane Le Marchand

Successfully implementing an asset management system isn’t just about software. You need defined processes in place to make sure that your new system delivers strong ROI. Before you even begin inputting inventory data into the system, it’s important to invest time planning how you’ll standardize inventory procedures and staff responsibilities. Why? We’ve asked Joseph Jacks, Chief Technology Officer at Tyler ISD in Texas to share the lessons he learned about the importance of standardizing data and processes.

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4 Reasons Your Homegrown Inventory Management System Will Fail

Your homegrown inventory management system isn’t a sustainable solution.

By Emily Frazier

You’ve put a lot of time and effort into your homegrown inventory management system. You built it because your district didn’t find existing software that met your unique needs. However, while the advantages of a custom-designed system can be alluring at first, the risks and costs over time exceed the initial benefits.

Many districts today are recognizing the headaches associated with maintaining their homegrown inventory management system are too great to manage. Instead, they’re opting for a third-party vendor developed and supported application. The result is greater transparency, increased efficiencies, and cost savings.

Here are four reasons to evaluate the value of your homegrown inventory management system:

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