Not all tickets are created equal! Configure your district’s SLA Targets with the most recent release of GetHelp. Streamline your district’s workflows by prioritizing incoming tickets with SLA Targets so that technicians can consistently and predictably resolve tickets.
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Ector County ISD chooses TIPWeb-IT
Ector County ISD is a public school district based in Odessa, Texas. With 38 campuses and over 32,000 students, ECISD is a growing district in a booming region. Ector County is notably home to three high schools, the most well-known being Permian High School, the subject of the book Friday Night Lights.
Hayes Software Systems Announces Hire of Kristen Broome as company’s first Chief Financial Officer
09/2019- Hayes Software Systems, the leader in K-12 asset management, announced the hire of Kristen Broome as Chief Financial Officer. As the company’s first Chief Financial Officer (CFO), Kristen will be responsible for all of the company’s financial functions including accounting, audit, treasury, corporate finance and investor relations, and human resources activities. Her career spans more than 19 years of varied experience in accounting and finance, business leadership and corporate strategy. Continue reading “Hayes Software Systems Announces Hire of Kristen Broome as company’s first Chief Financial Officer”
Tehachapi Chooses Multiple Hayes’ Solutions for More Efficient Asset Inventory Control
The Tehachapi Unified School District is located in the Tehachapi, California area with over 4,500 students across 5 campuses. We couldn’t be more excited to welcome Tehachapi USD to the Hayes Family!
What does HB 396 mean for your district?
Great news, Texas!
Effective September 1st, 2019, HB 396 allows school districts and open-enrollment charter schools to use funds allotted from the instructional materials and technology fund to purchase inventory software or systems for storing and accessing instructional materials.
TIPWeb-IT Model End of Life Reporting Feature
This summer, you’re hard at work getting ready for the upcoming school year, and we’re hard at work rolling out new updates that make TIPWeb-IT even better. Last week, we released a new enhancement that enables staff-led classroom inventory checks.
This week we’ve added a new Model End of Life Reporting feature designed to help your district plan for asset end of service and replacement. Chromebooks have and continue to dominate the K-12 education market and ensuring the devices used in the classroom everyday are receiving device updates is not only relevant but crucial.
Continue reading “TIPWeb-IT Model End of Life Reporting Feature”
GetHelp Problem Types & SubTypes
This summer, you’re hard at work getting everything ready for the upcoming school year, and we’re hard at work rolling out new updates that make GetHelp work better for you. Last week, we rolled out the powerful new GetHelp Analytics feature that allows you to run dynamic reports that identify bottlenecks and streamline workflows.
We’re excited to welcome a new enhancement that allows you to add sub-problems to problem types in GetHelp. You can now use GetHelp more effectively across multiple departments in your district, streamline workflows, and generate valuable reporting.
TIPWeb-IT Now Enables Staff-Run Audits
Hayes Software Systems is hard at work improving and optimizing how well TIPWeb-IT works for you…and it just got more powerful. Read more about the enhancements below.
Introducing GetHelp Reporting
Dynamic Insights Designed for K-12
GetHelp is the integrated help desk solution that works seamlessly with TIPWeb-IT. With GetHelp, your district can manage tickets with ease, streamlining workflows, and providing a snapshot of the use and health of your entire district’s assets…. And it just got more powerful. In the latest update, we’ve added dynamic insights designed for K-12, allowing users to create reports that identify bottlenecks and streamline workflows.
Rabun Co School District chooses Hayes for Inventory Management and HelpDesk Integration
Rabun County School District is a growing school district in Georgia serving over 2200 students across 6 campuses.
This summer, Rabun County is implementing TIPWeb-IT to inventory assets and rollout a 1:1 initiative to 9th graders in the county. In addition to gaining an asset management system that can grow as the district grows, Rabun is implementing a cloud-based, integrated help desk software built for the unique needs of K-12 education. GetHelp is the modern K-12 help desk solution designed to work seamlessly with TIPWeb-IT.