Unlimited Customer Support from K-12 Experts
Free, unlimited customer support for every employee in your district. No strings attached.
Online Support Portal
24/7 access to an online support portal with detailed step-by-step instructions and feature descriptions.
Free Annual Development Day
Your contract includes a complimentary day of development annually to ensure staff are capable and confident in their use of the software.
Annual User Group Meeting
Attend our annual User Group meeting to learn best practices and meet other TIPWeb users.
Feel Empowered by their Support Experience
Our support team will provide you with the tools and resources you need to confidently use the software.
of Issues are Resolved on First Contact
Your questions are answered quickly and effectively, allowing you to spend more time being productive and less time waiting for answers.
of Users Say “You Make It Easy to be Your Customer”
Industry average is 57%. Our goal is to make your customer experience as easy and enjoyable as possible.
Efficient, Effective Support Delivered By K-12 Experts
Led by our VP of Customer Support and Training, Debbie Hartman manages a team made up of current and former teachers, instructional coordinators, and district staff. Debbie herself spent 15 years working as a K-12 Textbook Coordinator. The team knows the instructional day is packed and every minute counts; spending unwanted and unnecessary time dealing with roadblocks is not an option. They are dedicated to ensuring that any software issues encountered will be addressed with expediency and efficiency.
With a combined 100 years of experience, the team’s background allows them to truly understand and empathize with common inventory management struggles. Their experience informs how they position information and deliver best practices in training sessions, because they’ve been in your shoes.