Unlimited Customer Support from K-12 Experts

Free, unlimited customer support for every employee in your district. No strings attached.

You’re Supported by a Caring Team of Experts

Our customers are like family to us and our Austin, Texas based support team will go the extra mile to ensure your questions are answered. Unlimited email and phone support, an extensive online knowledge base, and annual trainings ensure your staff can confidently use our software solutions.

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Online Support Portal

24/7 access to an online support portal with detailed step-by-step instructions and feature descriptions.

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Free Annual Development Day

Your contract includes a complimentary day of development annually to ensure staff are capable and confident in their use of the software.

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Annual User Group Meeting

Attend our annual User Group meeting to learn best practices and meet other TIPWeb users.

  • "Your customer support team is unparalleled in the industry. They always answer any questions I have - sometimes in one minute or less - and I know that I can count on them."

    Bob Fishstrom, Director of Technology, Sequoia Union HSD (CA)

  • "The customer support team is always helpful, kind and ready to work out any issues we throw their way. Their assistance and knowledge with learning the next steps in making our inventory process better is much appreciated. The system is fairly easy to learn, and is flexible to how we use it."

    Jessica Taxiarchou, Technology Secretary, Waller ISD (TX)

  • "The customer service is excellent and friendly. Response time is also quick. Some days I have a lot of questions and they always listen and patiently walk me through the process."

    Emily Casabonne, Inventory System Administrator, Charlotte-Mecklenberg Schools (NC)

98%

Feel Empowered by their Support Experience

Our support team will provide you with the tools and resources you need to confidently use the software.

95%

of Issues are Resolved on First Contact

Your questions are answered quickly and effectively, allowing you to spend more time being productive and less time waiting for answers.

90%

of Users Say “You Make It Easy to be Your Customer”

Industry average is 57%. Our goal is to make your customer experience as easy and enjoyable as possible.

 

Efficient, Effective Support Delivered By K-12 Experts

Led by our VP of Customer Support and Training, Debbie Disler manages a team made up of current and former teachers, instructional coordinators, and district staff. Debbie herself spent 15 years working as a K-12 Textbook Coordinator. The team knows the instructional day is packed and every minute counts; spending unwanted and unnecessary time dealing with roadblocks is not an option. They are dedicated to ensuring that any software issues encountered will be addressed with expediency and efficiency.

Are you a current customer looking for support? Call 1-800-495-5993 or email support@hayessoft.com.