April 29, 2019 – GetHelp, a K-12 software platform for help desk ticket management, has launched a new single sign-on product for Google. Students and staff can now use their Google Apps, Google Apps for Education or GSuite credentials to create and oversee their work order tickets for issues and requests of school district staff.
In addition to sending an email or calling a technical support help line to receive district assistance, staff and students can simply visit the districts’ GetHelp user portal and enter their Google account username and password to submit an electronic request.
Once a district staff or student is logged in to the GetHelp portal, users simply select the asset assigned to them in the inventory management system, TIPWeb-IT, to start creating a ticket. This asset integration with the help desk enables device details to automatically populate on the ticket for technicians – eliminating duplicate data entry and improving resolution times. The GetHelp portal also provides a historic view of all help desk tickets submitted by or for them.
“1:1 device initiatives put additional pressure and strain on technology support staff at school districts and our goal with the GetHelp user portal is to give teams another tool to support their customers,” Kunal Ashar, CTO for Hayes Software Systems. “This integration is designed to help districts streamline and simplify their users’ secure access to the GetHelp portal with their Google account credentials. The OAuth2 configuration makes this a simple set up process for districts and a user-friendly experience. For added security, the Google integration has optional two-factor authentication also available to districts.”
About Hayes Software Systems
By offering SaaS software and services tailor-made for the unique needs of education professionals for nearly 30 years, Hayes has helped over 8,000 schools, including 35 of the largest 100 districts in the country, implement asset management solutions.
Hayes is a privately held company specializing in asset management software and services to support K-12 inventory accountability. While primarily servicing K-12 school systems, Hayes also has customers in higher education, state agencies, and government entities.
For more information, visit www.hayessoft.com
Contact: Rebecca Rosas, Hayes Software Systems, Director of Marketing, firstname.lastname@example.org