Your Help Desk System with Asset Management Built In
Integration with TIPWeb-IT allows you to quickly view asset details such as serial number and location while creating a ticket in GetHelp. View an asset’s complete ticket history in TIPWeb-IT, empowering you to manage the entire lifecycle of your assets.
Empower Users to Submit & Resolve Issues
Teachers, staff, and students can submit help desk tickets through an online portal with built-in short cuts for any assets already assigned to them in TIPWeb-IT. Create a knowledge base to reduce ticket volume and empower customers to resolve issues independently.
Dynamic Insights Designed for K-12 Districts
Run customizable reports that identify bottlenecks and help technicians streamline their workflow and manage workload. Save the most impactful reports to help your district, identify trends, and gain insight regarding their assets’ health.
Customize Problem Types and Ticket Fields
Your district is unique, which is why we made it simple to create problem types, sub-problem types, priority levels, and custom fields to optimize the system across multiple departments. With this level of customization, your team can provide service even faster.