Quickly respond to tickets with GetHelp, so teachers, staff, and students stay focused on what matters most – teaching and learning.
TIPWeb-IT integration allows quick access to view asset details such as serial number and location while creating a ticket in GetHelp – that includes your staff and students from the user portal. Asset integration paired with the power to customize ticket details allows your team to resolve issues efficiently and effectively, without constant back-and-forth with your customers. View an asset’s complete ticket history in TIPWeb-IT, empowering you to manage the entire lifecycle of your assets.
Districts generate insights through reporting that identifies areas where performance can be optimized and monitor the health of your school district’s assets. Use standard and customizable reports to maintain visibility into department performance, team workflows, and trends that matter most. Make confident, data-driven decisions that save time, money, and resources, freeing your time and energy to focus on enabling student success.
Teachers, staff, and students can submit help desk tickets through an online portal with built-in short cuts for any assets already assigned to them. With powerfully customizable ticket templates based on customized types and sub-types, access meaningful details and data that set up your users for swift resolution. Further empower users by creating a knowledge base so they can resolve issues independently. Seamlessly communicate with end users to assist in solving tickets after they are submitted.
“Integrating GetHelp was so easy, it just took the flip of a switch to get started.”
- CANDY SMET, DIRECTOR OF TECHNOLOGY, ATASCADERO USD (CA)
“We needed GetHelp in order to make things fluid and accurate by helping us cross reference and tie records together. Selecting an integrated system where our help desk was connected with our asset management was huge for us”
- DEBORAH MENEFEE, EXECUTIVE DIRECTOR OF TECHNOLOGY, WILLIS ISD (TX).
Your Help Desk with Asset Management built in for a powerfully integrated platform
Customizable reports and analytics that identify bottlenecks and streamline workflows
Customize problem types, sub-problem types, and ticket fields to meet the unique needs of your district