Support Your District with an Integrated Help Desk System

Manage help desk tickets with efficiency and ease in an integrated cloud-based platform.

Support Your District with an Integrated Help Desk System

Managing the use, availability, and health of your district’s assets is a growing responsibility. That’s why we created GetHelp, a web-based help desk tool integrated with TIPWeb-IT asset management software.

Technicians can see information related to an asset while resolving the ticket, without having to log in and out of disparate systems.

See details about an asset while creating a ticket.

Organize tickets by problem type, priority, and status.

See an asset’s ticket history within TIPWeb-IT.

Quickly respond to tickets with GetHelp, so teachers, staff, and students stay focused on what matters most – teaching and learning.

GetHelp is Designed to Meet the Needs of School Districts

TIPWeb-IT Integration Icon

Your Help Desk System with Asset Management Built In

Integration with TIPWeb-IT allows you to quickly view asset details such as serial number and location while creating a ticket in GetHelp. View an asset’s complete ticket history in TIPWeb-IT, empowering you to manage the entire lifecycle of your assets.

User Portal Icon

Empower Users to Submit & Resolve Issues

Teachers, staff, and students can submit help desk tickets through an online portal with built-in short cuts for any assets already assigned to them in TIPWeb-IT. Create a knowledge base to reduce ticket volume and empower customers to resolve issues independently.

Ticket Dashboard Icon

Dynamic Insights Designed for K-12 Districts

Run customizable reports that identify bottlenecks and help technicians streamline their workflow and manage workload. Save the most impactful reports to help your district, identify trends, and gain insight regarding their assets’ health.

Custom Features Icon

Customize Problem Types and Ticket Fields

Your district is unique, which is why we made it simple to create problem types, sub-problem types, priority levels, and custom fields to optimize the system across multiple departments. With this level of customization, your team can provide service even faster.

 

As a Hayes customer, you are always supported by a team of inventory control experts who care about your success.

Your Customer Journey

  • Dedicated Implementation Team

    Your Customer Success Manager will guide you through your project’s implementation while continuing to support your needs and ensure you remain successful.

  • Comprehensive Staff Training

    Your district staff will receive customized training to learn how to maximize the efficiency and impact of GetHelp.

  • Unlimited Customer Support

    Everyone in your district will have unlimited phone and email technical support from our team of experts. No strings attached.

Optional Services

  • Business System Data Flow

    Automate data between third-party systems to eliminate duplicate data entry, keep records in sync, and provide centralized access to information. 

  • ADFS Integration

    Single sign-on access to GetHelp streamlines the work flow of your staff and improves user adoption.

  • Consulting Services

    We help lay the proper foundation and provide guidance and assistance in implementing a successful inventory control solution tailored to your organization.