Successfully transforming your organization isn’t just about software…
You might have the best tools and the most powerful engine, but you need the right people and the right processes in place to ensure your system is performing at maximum capacity.
Districts across the nation constantly face difficulties like lack of documentation, systems changing, or turnover at any level. As your district continuously improves, you want to get the most out of your investment, so preparing for these obstacles is crucial.
When it comes to managing inventory, an ERP system can absolutely help a school district track fixed assets, managing capital assets above a set monetary threshold. This fixed asset system can help administrators get a broader look at the data that matters to them from a financial perspective. However, when it comes to managing your district’s assets of walkable and instructional technology inventory in a comprehensive way that allows district administrators at all levels to make data-driven decisions, your fixed asset system can only take you so far.
Physical inventories can be so daunting. Countless mundane hours of touching every single asset across your district, manually counting mobile devices, projectors, access points, server rooms, and everything in between is dull, time-consuming, and leaves room for human error. Imagine if you could magically inventory everything within 14 feet of you in a few seconds,
It’s that time of year again! The sun may be shining outside, but inside the walls of your campus, it’s the perfect storm. Students are heading back to school, parents scrambling to make it through their school supply checklists, and district staff is preparing technology to deploy out to students.
Now more than ever, technology is being used as a powerful tool for education in classrooms across the nation. As schools gain more valuable assets that enhance education, inventory needs are increasing rapidly. It’s important to develop lasting organizational strategies to manage the resources needed to build a well-rounded learning environment.
Deploying an inventory strategy is essential when it comes to initially distributing assets, but also maintaining transparency throughout the lifetime of each asset. Unfortunately, inventory management is not without its challenges. Administrators and staff are already overwhelmed, losses can cost enormous amounts of money and time, and disorganization can result in vulnerability or in losing track of categorically funded assets. Additionally, manual data tracking leads to errors and other logistical nightmares.
The education landscape is changing, and at Hayes, we love being part of it!
A couple of weeks ago, Education Dive published a piece by Marquitta Mitchell of the Charlotte-Mecklenburg Schools in North Carolina.Charlotte-Mecklenburg Schools have been customers of Hayes Software Systems since 2017, utilizing our TIPWeb-IT & TIPWeb-IM to efficiently manage their assets and inventory.
Create a help desk knowledge base to reduce ticket volume and empower customers to resolve issues independently.
If you’re like most K-12 technical support teams, the number of assets you support is ballooning while your budget remains the same (or shrinks!). In any given day, it feels like you receive more tickets than you resolve and you’re always chasing the goal of clearing the queue. In these cases, one of the best investments you can make is the creation of a help desk knowledge base.
School technology staff should follow these best practices when working in your help desk ticketing system.
By Gena Blankenship
Help desk ticketing systems are a great tool to streamline the daily management of school help desk tickets from teachers, students, and school administrators. They also hold a goldmine of data that you can use to drive decisions to provide the best technology possible for staff and students.
To make use of this data, you need to establish clear, standardized procedures that your technology staff can execute. Creating consistencies in processes and ticket data will allow you to identify SLA compliance, product issues, technician efficiency, and much more. Continue reading “3 Best Practices to Manage School Help Desk Tickets”
Find your district’s total inventory value below to understand the scale of your inventory responsibility.
School districts own and support more inventory than ever. With that comes a large responsibility to track, manage, and audit your inventory to ensure you’re being good stewards of taxpayer dollars. Find your district’s inventory value below to understand how large that responsibility is.