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Exceptional customer service, but don’t take our word for it!

When you join the Hayes’ family, you unlock access to unlimited customer support from an incredible team of K-12 experts, dedicated to supporting staff members across your district.

…But don’t just take our word for it! Listen to what our customers have to say about what it’s like to work with an inventory management software with incomparable customer support.

Continue reading “Exceptional customer service, but don’t take our word for it!”

ICYMI: Inventory Panel Recap

On October 2nd and 3rd, TIPWeb-IT users gathered at Hayes Software Systems’ Headquarters in Austin, TX for our 6th Annual Asset Management Meetup & TIPWeb-IT User Group. It was a wonderful opportunity for district professionals from across the country to meet and exchange ideas about asset management. Continue reading “ICYMI: Inventory Panel Recap”

A Tool is Only as Good as its User

Successfully transforming your organization isn’t just about software…

You might have the best tools and the most powerful engine, but you need the right people and the right processes in place to ensure your system is performing at maximum capacity.

Districts across the nation constantly face difficulties like lack of documentation, systems changing, or turnover at any level. As your district continuously improves, you want to get the most out of your investment, so preparing for these obstacles is crucial.

Continue reading “A Tool is Only as Good as its User”

Better Together: ERP and Asset Management

So, You Want to Track Your Assets…

When it comes to managing inventory, an ERP system can absolutely help a school district track fixed assets, managing capital assets above a set monetary threshold. This fixed asset system can help administrators get a broader look at the data that matters to them from a financial perspective. However, when it comes to managing your district’s assets of walkable and instructional technology inventory in a comprehensive way that allows district administrators at all levels to make data-driven decisions, your fixed asset system can only take you so far.

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Superpower Your Audits

RFID IconPhysical inventories can be so daunting. Countless mundane hours of touching every single asset across your district, manually counting mobile devices, projectors, access points, server rooms, and everything in between is dull, time-consuming, and leaves room for human error. Imagine if you could magically inventory everything within 14 feet of you in a few seconds,

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Three Tactics to Set Your District Up for Success

Broken devices don’t have to break the bank…

It’s that time of year again! The sun may be shining outside, but inside the walls of your campus, it’s the perfect storm. Students are heading back to school, parents scrambling to make it through their school supply checklists, and district staff is preparing technology to deploy out to students.

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Top 5 Reasons to Outsource Inventory Services

Now more than ever, technology is being used as a powerful tool for education in classrooms across the nation. As schools gain more valuable assets that enhance education, inventory needs are increasing rapidly. It’s important to develop lasting organizational strategies to manage the resources needed to build a well-rounded learning environment. 


Deploying an inventory strategy is essential when it comes to initially distributing assets, but also maintaining transparency throughout the lifetime of each asset. Unfortunately, inventory management is not without its challenges. Administrators and staff are already overwhelmed, losses can cost enormous amounts of money and time, and disorganization can result in vulnerability or in losing track of categorically funded assets. Additionally, manual data tracking leads to errors and other logistical nightmares.

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Top-Notch Programs for Top-Notch Tools

The education landscape is changing, and at Hayes, we love being part of it!

 

A couple of weeks ago, Education Dive published a piece by Marquitta Mitchell of the Charlotte-Mecklenburg Schools in North Carolina.Charlotte-Mecklenburg Schools have been customers of Hayes Software Systems since 2017, utilizing our TIPWeb-IT & TIPWeb-IM to efficiently manage their assets and inventory.

In the article, Marquitta shares some of the challenges and successes that the district has encountered in their 1:1 initiative, and educator Kevin Poirier from West Charlotte High School weighs in on how they’ve used Hayes to streamline their system Continue reading “Top-Notch Programs for Top-Notch Tools”

How to Maintain Your K-12 Help Desk Knowledge Base

Maintain your K-12 help desk knowledge base by making content evaluation and creation a regular task for your team.

 

Knowledge Base WebsiteGetting your help desk knowledge base up and running is a great accomplishment – give your team a round of high fives! You’ve created a powerful resource to deliver immediate answers to your students, teachers, and staff through their preferred channel – your web-based help desk user portal. According to Forrester, 72% of customers prefer to find answers via a website rather than phone or email.
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How to Create a Knowledge Base for Your K-12 Help Desk

Create a help desk knowledge base to reduce ticket volume and empower customers to resolve issues independently.

Create a Help Desk Knowledge Base


If you’re like most K-12 technical support teams, the number of assets you support is ballooning while your budget remains the same (or shrinks!). In any given day, it feels like you receive more tickets than you resolve and you’re always chasing the goal of clearing the queue. In these cases, one of the best investments you can make is the creation of a help desk knowledge base.

Continue reading “How to Create a Knowledge Base for Your K-12 Help Desk”