Blog

Want more great content? Sign up for our email newsletter!

Success! Look for emails from us soon!

A Tool is Only as Good as its User

Successfully transforming your organization isn’t just about software…

You might have the best tools and the most powerful engine, but you need the right people and the right processes in place to ensure your system is performing at maximum capacity.

Districts across the nation constantly face difficulties like lack of documentation, systems changing, or turnover at any level. As your district continuously improves, you want to get the most out of your investment, so preparing for these obstacles is crucial.

Continue reading “A Tool is Only as Good as its User”

Better Together: ERP and Asset Management

So, You Want to Track Your Assets…

When it comes to managing inventory, an ERP system can absolutely help a school district track fixed assets, managing capital assets above a set monetary threshold. This fixed asset system can help administrators get a broader look at the data that matters to them from a financial perspective. However, when it comes to managing your district’s assets of walkable and instructional technology inventory in a comprehensive way that allows district administrators at all levels to make data-driven decisions, your fixed asset system can only take you so far.

Continue reading “Better Together: ERP and Asset Management”

Superpower Your Audits

RFID IconPhysical inventories can be so daunting. Countless mundane hours of touching every single asset across your district, manually counting mobile devices, projectors, access points, server rooms, and everything in between is dull, time-consuming, and leaves room for human error. Imagine if you could magically inventory everything within 14 feet of you in a few seconds,

Continue reading “Superpower Your Audits”

Three Tactics to Set Your District Up for Success

Broken devices don’t have to break the bank…

It’s that time of year again! The sun may be shining outside, but inside the walls of your campus, it’s the perfect storm. Students are heading back to school, parents scrambling to make it through their school supply checklists, and district staff is preparing technology to deploy out to students.

Continue reading “Three Tactics to Set Your District Up for Success”

Top 5 Reasons to Outsource Inventory Services

Now more than ever, technology is being used as a powerful tool for education in classrooms across the nation. As schools gain more valuable assets that enhance education, inventory needs are increasing rapidly. It’s important to develop lasting organizational strategies to manage the resources needed to build a well-rounded learning environment. 


Deploying an inventory strategy is essential when it comes to initially distributing assets, but also maintaining transparency throughout the lifetime of each asset. Unfortunately, inventory management is not without its challenges. Administrators and staff are already overwhelmed, losses can cost enormous amounts of money and time, and disorganization can result in vulnerability or in losing track of categorically funded assets. Additionally, manual data tracking leads to errors and other logistical nightmares.

Continue reading “Top 5 Reasons to Outsource Inventory Services”

Top-Notch Programs for Top-Notch Tools

The education landscape is changing, and at Hayes, we love being part of it!

 

A couple of weeks ago, Education Dive published a piece by Marquitta Mitchell of the Charlotte-Mecklenburg Schools in North Carolina.Charlotte-Mecklenburg Schools have been customers of Hayes Software Systems since 2017, utilizing our TIPWeb-IT & TIPWeb-IM to efficiently manage their assets and inventory.

In the article, Marquitta shares some of the challenges and successes that the district has encountered in their 1:1 initiative, and educator Kevin Poirier from West Charlotte High School weighs in on how they’ve used Hayes to streamline their system Continue reading “Top-Notch Programs for Top-Notch Tools”

How to Maintain Your K-12 Help Desk Knowledge Base

Maintain your K-12 help desk knowledge base by making content evaluation and creation a regular task for your team.

 

Knowledge Base WebsiteGetting your help desk knowledge base up and running is a great accomplishment – give your team a round of high fives! You’ve created a powerful resource to deliver immediate answers to your students, teachers, and staff through their preferred channel – your web-based help desk user portal. According to Forrester, 72% of customers prefer to find answers via a website rather than phone or email.
Continue reading “How to Maintain Your K-12 Help Desk Knowledge Base”

How to Create a Knowledge Base for Your K-12 Help Desk

Create a help desk knowledge base to reduce ticket volume and empower customers to resolve issues independently.

Create a Help Desk Knowledge Base


If you’re like most K-12 technical support teams, the number of assets you support is ballooning while your budget remains the same (or shrinks!). In any given day, it feels like you receive more tickets than you resolve and you’re always chasing the goal of clearing the queue. In these cases, one of the best investments you can make is the creation of a help desk knowledge base.

Continue reading “How to Create a Knowledge Base for Your K-12 Help Desk”

3 Best Practices to Manage School Help Desk Tickets

School technology staff should follow these best practices when working in your help desk ticketing system.

By Gena Blankenship

Help desk ticketing systems are a great tool to streamline the daily management of school help desk tickets from teachers, students, and school administrators. They also hold a goldmine of data that you can use to drive decisions to provide the best technology possible for staff and students.
To make use of this data, you need to establish clear, standardized procedures that your technology staff can execute. Creating consistencies in processes and ticket data will allow you to identify SLA compliance, product issues, technician efficiency, and much more. Continue reading “3 Best Practices to Manage School Help Desk Tickets”

How BIG is Your Inventory Responsibility? [INFOGRAPHIC]

Find your district’s total inventory value below to understand the scale of your inventory responsibility.

School districts own and support more inventory than ever. With that comes a large responsibility to track, manage, and audit your inventory to ensure you’re being good stewards of taxpayer dollars. Find your district’s inventory value below to understand how large that responsibility is.

Inventory management tools can ease the burden of this responsibility by making processes easier and more efficient. Talk with one of our experts today to learn how Hayes can help. Continue reading “How BIG is Your Inventory Responsibility? [INFOGRAPHIC]”