School technology staff should follow these best practices when working in your help desk ticketing system.
By Gena Blankenship
Help desk ticketing systems are a great tool to streamline the daily management of school help desk tickets from teachers, students, and school administrators. They also hold a goldmine of data that you can use to drive decisions to provide the best technology possible for staff and students.
To make use of this data, you need to establish clear, standardized procedures that your technology staff can execute. Creating consistencies in processes and ticket data will allow you to identify SLA compliance, product issues, technician efficiency, and much more.
Clearly establish standards in these three areas to support ticket management and reporting: Continue reading “3 Best Practices to Manage School Help Desk Tickets”