How to Maintain Your K-12 Help Desk Knowledge Base

Maintain your K-12 help desk knowledge base by making content evaluation and creation a regular task for your team. is a great accomplishment - give your team a round of high fives! You’ve created a powerful resource to deliver immediate answers to your students, teachers, and staff… Read More

How to Create a Knowledge Base for Your K-12 Help Desk

Create a help desk knowledge base to reduce ticket volume and empower customers to resolve issues independently. If you’re like most K-12 technical support teams, the number of assets you support is ballooning while your budget remains the same (or shrinks!). In any given day, it feels like you receive more tickets than you resolve and you’re always chasing the… Read More