2019

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How to Maintain Your K-12 Help Desk Knowledge Base

Posted on by Morgane Le Marchand

Maintain your K-12 help desk knowledge base by making content evaluation and creation a regular task for your team.

 

Knowledge Base WebsiteGetting your help desk knowledge base up and running is a great accomplishment – give your team a round of high fives! You’ve created a powerful resource to deliver immediate answers to your students, teachers, and staff through their preferred channel – your web-based help desk user portal. According to Forrester, 72% of customers prefer to find answers via a website rather than phone or email.
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How to Create a Knowledge Base for Your K-12 Help Desk

Posted on by Morgane Le Marchand

Create a help desk knowledge base to reduce ticket volume and empower customers to resolve issues independently.

Create a Help Desk Knowledge Base


If you’re like most K-12 technical support teams, the number of assets you support is ballooning while your budget remains the same (or shrinks!). In any given day, it feels like you receive more tickets than you resolve and you’re always chasing the goal of clearing the queue. In these cases, one of the best investments you can make is the creation of a help desk knowledge base.

Continue reading “How to Create a Knowledge Base for Your K-12 Help Desk”