3 Best Practices to Manage School Help Desk Tickets

School technology staff should follow these best practices when working in your help desk ticketing system. By Gena Blankenship Help desk ticketing systems are a great tool to streamline the daily management of school help desk tickets from teachers, students, and school administrators. They also hold a goldmine of data that you can use to drive decisions to provide the… Read More

How BIG is Your Inventory Responsibility? [INFOGRAPHIC]

Find your district's total inventory value below to understand the scale of your inventory responsibility. School districts own and support more inventory than ever. With that comes a large responsibility to track, manage, and audit your inventory to ensure you're being good stewards of taxpayer dollars. Find your district's inventory value below to understand how large that responsibility is. Inventory… Read More

Meet the Hayes Team: John Mellios

By Jordan Grulke Before joining the Hayes team as Director of Client Services, John Mellios worked in education for 16 years. He started his career after graduating college at Oakland Unified School District (CA). Here he worked as an AmeriCorps member in three schools in Oakland USD (CA), providing oversight and technical support, and installing fiber optic networks and technology… Read More

The 3 Types of Inventory Audits That Will Boost Your Data Accuracy

Performing these 3 types of inventory audits throughout the year will improve your data accuracy and usability. By Gena Blankenship School districts need to know where their assets are at all times, and a reliable inventory tracking system is the first step to having great data at your fingertips. The next step...audits! One of the best ways to boost the… Read More

The Best Time of Year to Conduct an Inventory Audit (Hint: It’s not May!)

Think you know the best time to audit inventory? Consider these 5 reasons to change your audit schedule. By Gena Blankenship Many districts complete inventory audits at the end of the academic school year when staff, teachers, and students are already stressed to the max. Often, crazy schedules and competing priorities cause the audit to go undone, forcing you to… Read More

Meet the Hayes Team: Blake Sobol

By Jordan Grulke Blake Sobol is a Senior National Account Manager at Hayes Software Systems. Before joining Hayes, Blake worked for an education service center in San Antonio (TX) for ten years, then moved to Michigan to serve as Director of Technology at Midland Public Schools.Blake’s background in K-12 technology management allows him to relate to the challenges that districts… Read More

3 Secrets to Success from an Inventory Champion

By Greg Wright When your district invests in an inventory system, the success of your technology adoption depends mainly on its users. Staff must use the system regularly for the system’s data to be accurate and provide value. We recommend that school districts have an inventory “champion” who continually encourages and educates staff to use the system effectively. Greg Wright,… Read More

Simplify Your Tech Refresh Plan Using Your Asset Management System

An asset management system is a powerful tool with the exact data you need to plan your tech refresh. By Morgane Le Marchand The use of technology in K-12 education brings unique challenges to school districts who must protect their investments and ensure that technology remains operational. Due to the significant investment in technology and the long-term budgeting cycle, it’s… Read More

3 Strategies to Make Inventory Management a Daily Habit for Your Staff

By Morgane Le Marchand Nick DePauw, Director of Information Technology at Patterson School District in northern California, knows the challenges of keeping inventory data clean. With 8 campuses, 3 district sites, and over 6,200 students, DePauw oversees over 14,000 assets in the district. In this guest blog post, he shares his tips for motivating district and campus staff to execute daily… Read More