Your Success Matters

We partner with you to develop customized implementation and success plans to optimize user adoption and achieve your inventory control goals.

You’re Always Supported

You’ll be guided through the implementation phase by a dedicated team including a project manager, trainers, and technical engineers. Once you’re up and running in the software, a dedicated customer success manager will check in with you regularly to assist you in optimizing resources to achieve established goals, promoting user adoption, and improving program and process effectiveness. They’ll also keep you up to date on the newest product features and best practices for using the software.

Implementation

Our expert team will craft a customized plan to help you achieve your goals and facilitate a smooth transition district-wide.

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Dedicated Success Manager

You’ll work with a customer success manager to identify project deliverables, monitor implementations, and track the successful completion of tasks.

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Secure Installation

A team of engineers will install, deploy, and QA test the software, meeting your standards for firewall, proxy server environment, and HTTPS support.

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Data Conversion & Flow

We’ll assist with the optional data migration of existing asset information into TIPWeb and data flow between selected business systems.

Training

Training by expert instructors teaches your team how to maximize the software’s impact and efficiency.

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Webcast Training

Live, webcast training sessions led by TIPWeb experts ensure your staff are confident in using the software’s features and functionalities.

On-site Training

Our instructors can deliver on-site training sessions utilizing real life scenarios and hands on exercises tailored to meet your organization’s specific needs.

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Train the Trainer

Certification training prepares your district to deliver training to their users with a deep level of product familiarity, instructional best practices, and access to training tools.

Continuous Support

Your continued success is important to us and you’ll be supported by a variety of resources throughout your contract.

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Wellness Checks

You’ll receive periodic phone calls from your Customer Success manager to check in on your progress towards your goals.

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Unlimited Customer Support

Anyone in your district can call or email our Customer Support team for assistance or browse our online support portal.

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User Group Meeting

Attend our annual User Group meeting in the fall to learn best practices and meet other TIPWeb users.

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Product Improvements

New features are regularly added to our products as the result of customer suggestions. You also have the option to fund development of custom features.

Are you a current customer with a question about implementation, training, or continued success? Email us at customersuccess@hayessoft.com.

Join us for the 2018 Asset Management Meetup & TIPWeb-IT User GroupRegister Now!
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