Unlimited Customer Service from K-12 Experts

When you join the Hayes’ family, you unlock access to unlimited customer support from an incredible team of K-12 experts, dedicated to supporting staff members across your school district.

Dedicated Implementation Team

You’ll be guided through the implementation phase by a dedicated team of experts. Once everything up and running, we’ll be here to assist you in optimizing resources to achieve established goals, promoting user adoption, and improving program and process effectiveness.

Implementation

Dedicated Success Manager

 

Secure Installation

 

Data Conversion & Flow

Comprehensive Staff Training

Hayes Software Systems conducts training for users of the application that will outline how to maximize your software solution’s impact and efficiency for your staff.

Training

Webcast Training

 

Onsite Training

 

Train the Trainer

Unlimited Customer Support

We pride ourselves in allowing every user, no matter how big or small the issue, unlimited access to an expert to resolve issues as quickly as possible. We listen closely and guide you to meet your specific needs.

Continuous Support

Wellness Checks

 

User Group Meeting

 

Product Improvements

The Customer Experience team is made up of education experts, project managers, trainers, and technical engineers who are passionate about empowering users from implementation and beyond…But don’t just take our word for it!

As an important member of the Hayes Family, you are always supported

75% of cases

are solved in under 30 minutes

98% CSAT

consistently high customer satisfaction levels

``Your customer support team is unparalleled in the industry. They always answer any questions I have -sometimes in one minute or less - and I know that I can count on them.``

- BOB FISHSTROM, DIRECTOR OF TECHNOLOGY, SEQUOIA UNION HSD (CA)

``The customer support team is always helpful, kind and ready to work out any issues we throw their way. Their assistance and knowledge with learning the next steps in making our inventory process better is much appreciated. The system is fairly easy to learn, and is flexible to how we use it.``

- JESSICA TAXIARCHOU, TECHNOLOGY SECRETARY, WALLER ISD (TX)

``The customer service is excellent and friendly. Response time is also quick. Some days I have a lot of questions and they always listen and patiently walk me through the process.``

- EMILY CASABONNE, INVENTORY SYSTEM ADMINISTRATOR, CHARLOTTE-MECKLENBERG SCHOOLS (NC)

“Combined with the great experience of working with the friendly and responsive team, what we get for the money is definitely worth it.”

- NEAL BROKMAN, EXECUTIVE DIRECTOR OF OPERATIONS, ERIE'S PUBLIC SCHOOLS

“Hayes has fabulous tech support. I think that’s huge. Customer Support always follows through and keeps us updated”

- CANDY SMET, DIRECTOR OF TECHNOLOGY, ATASCADERO USD

“One of the biggest reasons that we’ve seen success is that your support team is so helpful and responsive.”

- GREG PURCELL, DIRECTOR OF TECHNOLOGY, RABUN COUNTY SCHOOL DISTRICT

“The difference with Hayes is that your team listens. By understanding exactly what our district needed, your team was able to find answers to our questions and solve our problems.”

- DEBORAH MENEFEE, DIRECTOR OF TECHNOLOGY AT WILLIS INDEPENDENT SCHOOL DISTRICT

From ongoing training available, to exploring new features and product updates, to periodical wellness checks, you can expect unlimited resources to be continually at your fingertips.