Your Success Matters
We partner with you to develop customized implementation and success plans to optimize user adoption and achieve your inventory control goals.
Our expert team will craft a customized plan to help you achieve your goals and facilitate a smooth transition district-wide.
Dedicated Success Manager
You’ll work with a customer success manager to identify project deliverables, monitor implementations, and track the successful completion of tasks.
A team of engineers will install, deploy, and QA test the software, meeting your standards for firewall, proxy server environment, and HTTPS support.
Data Conversion & Flow
We’ll assist with the optional data migration of existing asset information into TIPWeb and data flow between selected business systems.
Training by expert instructors teaches your team how to maximize the software’s impact and efficiency.
Live, webcast training sessions led by TIPWeb experts ensure your staff are confident in using the software’s features and functionalities.
Our instructors can deliver on-site training sessions utilizing real life scenarios and hands on exercises tailored to meet your organization’s specific needs.
Train the Trainer
Certification training prepares your district to deliver training to their users with a deep level of product familiarity, instructional best practices, and access to training tools.
Your continued success is important to us and you’ll be supported by a variety of resources throughout your contract.
You’ll receive periodic phone calls from your Customer Success manager to check in on your progress towards your goals.
Unlimited Customer Support
Anyone in your district can call or email our Customer Support team for assistance or browse our online support portal.
User Group Meeting
Attend our annual User Group meeting in the fall to learn best practices and meet other TIPWeb users.
New features are regularly added to our products as the result of customer suggestions. You also have the option to fund development of custom features.