News

MVLA High School District’s Tech Transformation

Mountain View-Los Altos (MVLA) Union High School District is making major tech upgrades with Director of IT Bob Fishtrom leading the Charge. For his work at MVLA, Fishtrom was highlighted in Toggle Magazine!           MVLA, is located in Mountain View, CA and serves 4,400 students. MVLA is comprised of two comprehensive high schools, an alternative high school, and an adult education center....

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Riverside USD’s Transition to Virtual Learning

For 17 years Joe Barney worked at Riverside Unified School District (RUSD), leading the technology department. Barney was essential in getting the school district the funds and resources to provide the technology they needed to succeed.           Joe Barney’s trust in Hayes’ inventory management software, is a major reason as to why the school was able to transition so successfully, he states; “Having a good online inventory...

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GetHelp 4.5 Product Release

The most recent GetHelp release includes features designed to further streamline your workflows and simplify ticket management.   By popular demand, we’re introducing approval workflows that can be triggered by automation for your district needs. Four new ticket statuses including Request Approval, Pending, Denied, and Approved along with conditional routing will allow you to automate tickets to the necessary staff members for work consent.  In addition, we’re also introducing automation that can be triggered when tickets are updated, such as automatically moving a ticket from one status to...

gethelp helpdesk software pulled up on mac desktop computer
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Resources for Your Reopening: Hayes Software Systems is Here for You

As K-12 schools gear up for the 2020-21 academic school year, you face the ever-changing environment that comes along with navigating COVID-19. Hayes is here to support school districts as you develop and implement policies, practices, and strategies that protect health and safety of students and faculty, as devices are rolled out and repaired. TIPWeb-IT 10.5 Release (COVID-19 Release)   The team at...

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Hayes Helps Students and Staff Return Safely Via School-Focused Sanitization Services

School systems across the nation are facing complex challenges when preparing for the upcoming academic semester. Hayes Software Systems has been dedicated to supporting educators for 30 years and continue to adapt as schools’ needs change. Hayes has expanded its K-12 focused services offering by partnering with industry-leading sanitization experts, Xclusive Janitorial Services, to protect the health and safety of schools...

school sanitization services
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GetHelp 4.4 Product Release

The latest release of GetHelp allows users even more visibility and oversight into department service. With end of case surveys, administrators can gather feedback from staff and students who work with service providers to monitor satisfaction levels. Other features include new ticket routing options and template settings to further assist with automation, as well as saved view presets for maximum efficiency....

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TIPWeb-IT 10.3 Release

The team at Hayes Software Systems is optimizing how TIPWeb-IT works for you! We are excited to roll out new features that allow your district administrators even further control and oversight. Release Features Customized Collection Receipt - Email to parent/student and digital signature: Customized collection receipts allows technicians and administrators to create a collection receipt for staff and students. These customizable...

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Hayes Software Systems and Xclusive Staffing Collaborate to Provide Sanitization Services To K-12 Schools

Keeping K-12 Staff and Students Safe through Sanitization Services  AUSTIN, Texas, April 20th, 2020: Hayes Software Systems is partnering with Xclusive Staffing to provide additional services to K-12 school systems across the nation.   Hayes has been providing inventory management solutions to schools since 1990. Xclusive Staffing brings 17 years of specialization in deep cleaning in multiple industries, including hospitals and hotels, to Hayes’ portfolio of services.  By partnering with Xclusive Staffing, Hayes Software Systems now offers a complete sanitization solution to schools. The new...

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GetHelp 4.3 Release

In the latest update to GetHelp, we are excited to roll out new features that allow administrators to further segment tickets by service group, streamlining workflows as much as possible. Additionally, your administrators can further customize permissions, giving your district even more options to customize.     Below you can find some of the latest release features that are now currently available to...

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GetHelp Update- SLA Targets

Not all tickets are created equal! Configure your district’s SLA Targets with the most recent release of GetHelp. Streamline your district’s workflows by prioritizing incoming tickets with SLA Targets so that technicians can consistently and predictably resolve tickets. By providing support to staff and students based on service levels, your technicians can make more accurate guarantees and outline expectations for end-users,...

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