The most recent GetHelp release includes features designed to further streamline your workflows and simplify ticket management.
By popular demand, we’re introducing approval workflows that can be triggered by automation for your district needs. Four new ticket statuses including Request Approval, Pending, Denied, and Approved along with conditional routing will allow you to automate tickets to the necessary staff members for work consent.
In addition, we’re also introducing automation that can be triggered when tickets are updated, such as automatically moving a ticket from one status to...
As K-12 schools gear up for the 2020-21 academic school year, you face the ever-changing environment that comes along with navigating COVID-19. Hayes is here to support school districts as you develop and implement policies, practices, and strategies that protect health and safety of students and faculty, as devices are rolled out and repaired.
TIPWeb-IT 10.5 Release (COVID-19 Release)
The team at...
School systems across the nation are facing complex challenges when preparing for the upcoming academic semester. Hayes Software Systems has been dedicated to supporting educators for 30 years and continue to adapt as schools’ needs change.
Hayes has expanded its K-12 focused services offering by partnering with industry-leading sanitization experts, Xclusive Janitorial Services, to protect the health and safety of schools...
The latest release of GetHelp allows users even more visibility and oversight into department service. With end of case surveys, administrators can gather feedback from staff and students who work with service providers to monitor satisfaction levels.
Other features include new ticket routing options and template settings to further assist with automation, as well as saved view presets for maximum efficiency....
The team at Hayes Software Systems is optimizing how TIPWeb-IT works for you! We are excited to roll out new features that allow your district administrators even further control and oversight.
Customized Collection Receipt - Email to parent/student and digital signature: Customized collection receipts allows technicians and administrators to create a collection receipt for staff and students. These customizable...
Keeping K-12 Staff and Students Safe through Sanitization Services
AUSTIN, Texas, April 20th, 2020: Hayes Software Systems is partnering with Xclusive Staffing to provide additional services to K-12 school systems across the nation.
Hayes has been providing inventory management solutions to schools since 1990. Xclusive Staffing brings 17 years of specialization in deep cleaning in multiple industries, including hospitals and hotels, to Hayes’ portfolio of services.
By partnering with Xclusive Staffing, Hayes Software Systems now offers a complete sanitization solution to schools. The new...
In the latest update to GetHelp, we are excited to roll out new features that allow administrators to further segment tickets by service group, streamlining workflows as much as possible. Additionally, your administrators can further customize permissions, giving your district even more options to customize.
Below you can find some of the latest release features that are now currently available to...
Not all tickets are created equal! Configure your district’s SLA Targets with the most recent release of GetHelp. Streamline your district’s workflows by prioritizing incoming tickets with SLA Targets so that technicians can consistently and predictably resolve tickets.
By providing support to staff and students based on service levels, your technicians can make more accurate guarantees and outline expectations for end-users,...
Ector County ISD is a public school district based in Odessa, Texas. With 38 campuses and over 32,000 students, ECISD is a growing district in a booming region. Ector County is notably home to three high schools, the most well-known being Permian High School, the subject of the book Friday Night Lights.
ECSID has been a customer of Hayes since 2012,...
09/2019- Hayes Software Systems, the leader in K-12 asset management, announced the hire of Kristen Broome as Chief Financial Officer. As the company’s first Chief Financial Officer (CFO), Kristen will be responsible for all of the company’s financial functions including accounting, audit, treasury, corporate finance and investor relations, and human resources activities. Her career spans more than 19 years of...