GetHelp, K-12 specific help desk software, has launched a mobile view – making it more convenient to manage tickets on the go. The GetHelp mobile view gives school technicians the flexibility to create, view, assign, and edit tickets from their mobile device enabling them to respond to customer requests and resolve issues faster. Photos taken from your mobile device can be added to a new or existing ticket as attachments to document damage or device details.
“We believe that responsiveness is essential for great customer service and school districts have the added challenge of supporting staff and students across multiple buildings, miles apart. It’s common for school technicians to travel between buildings and not have office space at each campus so using their tablet or phone as their primary work device is critical. We had to make it as easy as possible to manage tickets from anywhere.” – Anna Maxin, Hayes Software COO
To access the mobile view of GetHelp, customers simply open their GetHelp URL from a mobile device browser. GetHelp’s screen layout appearance will reformat according to the device screen size – iPhone, Android, or Windows device, mobile view works perfectly on them all.
About Hayes Software Systems
By offering SaaS software and services tailor-made for the unique needs of education professionals for nearly 30 years, Hayes has helped over 8,000 schools, including 35 of the largest 100 districts in the country, implement asset management solutions.
Hayes is a privately held company specializing in asset management software and services to support K-12 inventory accountability. While primarily servicing K-12 school systems, Hayes also has customers in higher education, state agencies, and government entities.
For more information, visit www.hayessoft.com
Contact: Rebecca Rosas, Hayes Software Systems, Director of Marketing, firstname.lastname@example.org