14 Questions To Ask When Evaluating A Help Desk System

14 Questions To Ask When Evaluating A Help Desk System

Guide to Evaluating a Help Desk

This guide will provide you with key questions to ask vendors when evaluating help desk/ticketing management systems to ensure you choose the right system for your district.

You’ll learn why it’s important to ask questions like:

  • Can you create custom problem types for common tickets?
  • Can you create ticket templates with custom fields based on the problem type?
  • Is there a way to set up conditional rules for automatic ticket assignment?
  • Is the solution provided designed specifically for the K-12 educational environment?