Help Desk Software Built for K-12 Schools

Quickly respond to tickets with GetHelp, so teachers, staff, and students can stay focused on what matters most – teaching and learning
Powerfully Integrated & Customizable

Gain maximum oversight across your entire school district, with confidence in your inventory data.

Reporting & Analytics Designed for K-12

Get a complete snapshot of the use and health of your technology and instructional materials.

Streamlined Ticket Submission

Manage help desk tickets from teachers, students, and administrators.

Schedule a Demo

Fill out this form to schedule a time with a National Account Manager to learn more about GetHelp. We look forward to partnering with your school district to save time, money, and resources. Are you a current customer looking for support? Email us

Why GetHelp?

Powerfully Integrated & Customizable

TIPWeb-IT integration allows quick access to view asset details such as serial number and location while creating a ticket in GetHelp – that includes your staff and students from the user portal.

Asset integration paired with the power to customize ticket details allows your team to resolve issues efficiently and effectively, without constant back-and-forth with your customers.

View an asset’s complete ticket history in TIPWeb-IT, empowering you to manage the entire lifecycle of your assets.

hayes software analytics

Reporting & Analytics Designed for K-12

School districts generate insights through reporting that identifies areas where performance can be optimized and monitor the health of your school district’s assets.

Use standard and customizable reports to maintain visibility into department performance, team workflows, and trends that matter most.

  • Make confident, data-driven decisions
  • Save money, and resources
  • Free time and energy to focus on student success.

Streamlined Ticket Submission

Teachers, staff, and students can submit help desk tickets through an online portal with built-in short cuts for any assets already assigned to them.

  • Powerfully customizable ticket templates based on customized types and sub-types
  • Access meaningful details and data for swift resolution
  • Empower users with a knowledge base for independent issue resolution
  • Seamlessly communicate with end users to assist with tickets after submission

Scalable Solutions for Every School District

There is no one-size-fits all solution for K-12 school districts, which is why we tailor a unique platform that meets your unique needs.

Schedule a Demo Today

Hayes Software has the Resources You Need

Save even more time and money by integrating TIPWeb-IM with our asset management and help desk software. Click the links below to learn more!