K-12 school districts across the nation are experiencing significant increases in 1:1 initiatives and take-home programs. Having the systems and processes built to allow your team to support those devices remotely will help set you up for success.
If your school district is evaluating help desk software options, there are some essential factors to consider when purchasing a help desk.
6 Ways to Simplify Remote Learning Efforts Using Software
The COVID-19 pandemic turned the education industry on its head, but even with all the stress and challenges of remote and hybrid learning, our customers have demonstrated remarkable innovation. We’re amazed at all the ways school districts adapted to the changes to best support students, faculty, and staff. We have learned so...
How to Organize Your School District With a Help Desk Ticketing System
Technology specialists and technicians are the unsung heroes of school districts and often wear many hats in the course of a school day. Since the pandemic started, virtual learning has become the norm, so the need for tech support has increased exponentially.
If it seems like your support staff is...
Learn How to Leverage Your Help Desk Software for Maximum Performance
If your team is like most K-12 school technology teams, the number of assets you’re supporting has grown tremendously while your team’s bandwidth to manage those assets is shrinking.
On most days – particularly now with virtual learning as the norm – it seems like you receive more tickets than you...
The first school shutdown wreaked havoc on students, faculty, and staff. In the frenzy to make learning accessible remotely, devices were quickly distributed before they could be properly accounted for and organized. ...
Maintain your K-12 help desk knowledge base by making content evaluation and creation a regular task for your team.
is a great accomplishment - give your team a round of high fives! You’ve created a powerful resource to deliver immediate answers to your students, teachers, and staff through their preferred channel – your web-based help desk user portal. According to Forrester,...
Create a help desk knowledge base to reduce ticket volume and empower customers to resolve issues independently.
If you’re like most K-12 technical support teams, the number of assets you support is ballooning while your budget remains the same (or shrinks!). In any given day, it feels like you receive more tickets than you resolve and you’re always chasing the goal...
School technology staff should follow these best practices when working in your help desk ticketing system.
By Gena Blankenship
Help desk ticketing systems are a great tool to streamline the daily management of school help desk tickets from teachers, students, and school administrators. They also hold a goldmine of data that you can use to drive decisions to provide the best technology...
By Jessica Zaleski
Welcome to part one of a six part series about inventory system integration trends! There are opportunities to increase the accuracy of inventory information accessible by district- and school-level staff simply by interfacing systems like your purchasing, fixed asset, systems management, help desk, cash management, and network management that may all hold valuable asset data. In this installment, we'll talk...