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5 Steps for Implementing Help Desk Software at Your K-12 School District

K-12 school districts across the nation are experiencing significant increases in 1:1 initiatives and take-home programs. Having the systems and processes built to allow your team to support those devices remotely will help set you up for success.    If your school district is evaluating help desk software options, there are some essential factors to consider when purchasing a help desk.  Managing...

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The Complete Guide to 1:1 Initiative Best Practices for K-12 School Districts

Explore Helpful Tips for 1:1 Tech Initiatives This year, schools all over the nation found themselves adjusting to a new remote learning environment, with very little time to adapt. 2020 saw many districts expanding or creating 1:1 programs with difficult circumstances, various limitations, and minimal preparation. We’ve been amazed by stories from school districts like yours. Hear from two industry professionals, Michael...

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How K-12 School Districts Can Leverage Help Desk & Asset Management Software to Enhance Education During a Pandemic

6 Ways to Simplify Remote Learning Efforts Using Software   The COVID-19 pandemic turned the education industry on its head, but even with all the stress and challenges of remote and hybrid learning, our customers have demonstrated remarkable innovation. We’re amazed at all the ways school districts adapted to the changes to best support students, faculty, and staff. We have learned so...

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5 Things to Consider Before Purchasing a Help Desk for Your K-12 School District

How to Organize Your School District With a Help Desk Ticketing System   Technology specialists and technicians are the unsung heroes of school districts and often wear many hats in the course of a school day. Since the pandemic started, virtual learning has become the norm, so the need for tech support has increased exponentially.  If it seems like your support staff is...

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5 Tips To Amplify the Benefits of Your K-12 Help Desk

Learn How to Leverage Your Help Desk Software for Maximum Performance   If your team is like most K-12 school technology teams, the number of assets you’re supporting has grown tremendously while your team’s bandwidth to manage those assets is shrinking.  On most days – particularly now with virtual learning as the norm – it seems like you receive more tickets than you...

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K-12 School Districts’ Complete Guide to Maximizing Your Asset Management Software Investment

Developing Processes & Procedures for Asset Management: Get the most out of your software investment, accelerate the time to value, mitigate risk, and achieve better ROI   Successfully transforming your organization isn’t just about purchasing new software. You need the right people and processes in place to make sure that your new systems deliver the business value you need. Set Your School District Up...

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School Asset Management Under Florida Administrative Code 961-75

Understanding what the new FAC Regulations means for Florida School Districts Florida Administrative Code (FAC) 691-75 impacts the way that school districts in Florida manage their assets. As of 2020, the FAC requires schools be compliant with the new guidelines, which specify school districts must track “attractive” assets. Attractive assets are tangible devices at a heightened risk of theft, such as laptops, iPad, and Chromebooks used in learning environments.  The...

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ICYMI: District-Wide Take Home… Now What?

On, August 25th, Hayes Software Systems partnered with CDW-G on a virtual webinar for CASBO.   School administrators and business leaders from the state of California gathered via Zoom to discuss processes for staff and student device distribution and easy help desk ticket submission. The conversation centered around on managing assets through their entire lifecycle, forecasting upcoming tech refreshes, and sanitizing learning devices before reaching the hands of...

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Simi Valley Unified School District Distributes 4,000 Chromebooks in Under a Month

Simi Valley Unified School District had been searching for an asset management system for the past five years. It seemed that the district wasn’t able to justify the budget required to implement an asset solution in order to manage devices.   However, in March of 2020, COVID-19 introduced a brand-new challenge. The district needed to implement an emergency take-home, sending staff and students home with over four thousand Chromebooks in the span of weeks.   Simi Valley USD...

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