This guide will provide you with key questions to ask vendors when evaluating help desk/ticketing management systems to ensure you choose the right system for your district.
You’ll learn why it’s important to ask questions like:
- Can you create custom problem types for common tickets?
- Can you create ticket templates with custom fields based on the problem type?
- Is there a way to set up conditional rules for automatic ticket assignment?
- Is the solution provided designed specifically for the K-12 educational environment?