By Jordan Grulke
Debbie Disler is one of the many exemplary leaders at Hayes Software Systems. Prior to working at Hayes, Debbie worked at Leander ISD (TX) as an Instructional Materials Coordinator, using Hayes’s TIPWeb-IM textbook management system to track her inventory. This hands-on experience with Hayes, as well as the excellent customer support she received while working with the software, brought Debbie to Hayes as a trainer. As Vice President of Customer Support and Training, Debbie now primarily spends her time leading the customer support staff.
When asked what her favorite part of working at Hayes is, she enthusiastically replied, “honestly, when I get on the phones!” She remains passionate about having one-on-one conversations with customers. Debbie affirms that the customer support team’s number one priority is the customer. She loves the direct impact the support staff has on users—solving problems they incur with the software, and teaching them to use it efficiently to manage their textbook and asset inventory. “Everybody in the support department is committed to making sure that customers are getting what they need and more,” Debbie says. “We develop personal relationships with a lot of our customers…We truly want to see our customers do well.”